Talk about a bi-polar set of reviews - Car Tender - you either love it or hate it. I fall in the former category. I believe it depends entirely upon what you expect from a car repair shop. Car Tender is exceptionally professional, and they can fix anything. Customer support is superb and the mechanics are among the best in the city. They know how to diagnose, create alternatives and implement what they propose. I was referred to Car Tender by several exceptionally savvy car owners.Are they inexpensive? Absolutely not, however you get value for your dollar, but there needs to be a reason for it. My vintage Mercedes is a Car Tender car where it is loved and pampered, also significantly less expensive than MB Seattle, where the vintage MB would be very rare - at most one per month. On the other hand, my in warranty Toyota Camry goes to the dealership - less expensive and just fine as fixing the Camry, right now, is pure vanilla - they probably see twenty of my make and model per week.So, rather than slamming a rare, well-run independent business like Car Tender for not being all things to all people - use Yelp and determine the type of repair shop that is appropriate for your vehicle and personal financial circumstances.