When I received a promotional VIP welcome offer last week, I was so looking forward to finally ditch the dealer and use Car-Tender for my Mercedes service needs, going forward. That excitement was very short lived when I included "A" service and a request to check for any brake work, I may need, when I bring my car in. I received a quote that was nearly 4 times as high as the dealer! Not only the VIP offer went out the window, they included services like replacing my rear windshield wiper that the car does not even have - this is after they checked my VIN! This may be minor but I expect more attention to detail, knowledge and integrity before extending trust. I see good reviews from those who've been there unfortunately my experience was different and I didn't get that far.
Hey Anthony, firstly I wanted to apologize for the miscommunication and confusion on my part. When you called about the VIP Oil Service offer, you mentioned that the vehicle was in need of an A Service. Without seeing your vehicle I put together an estimate so you would have an idea of costs for the service. I used the VIN of your vehicle to determine the possible parts that would be needed and I was trying to foresee any additional service items that would likely be needed during that visit to avoid any surprises. The parts diagram indicated a rear Wiper as a possibility, so I included it in the estimate. The exact parts and services that your vehicle would need would only be able to be determined after inspection of your vehicle, then we would go over all the information including an updated estimate. We strive very hard to provide quality auto repair, combined with stellar customer service. It seems I did not meet the mark this time around. The promotional VIP Offer is still available to you as stated. Reach out if you feel you would like to give us another shot. Thank you. - Paolo and the Car-Tender team.
- Car Tender