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5

Overall a great, professional experience.

5

I used to take my old 1990 E34 here for years when we were both on Capitol Hill and always recieved great serivce. I have since bought a brand new 435 and got a free service contract at the dealer. Contract is up and I just found out they moved to Shoreline which is much closer. Same great great service as always, glad they found a new space nearby. Recommended.

1

When I received a promotional VIP welcome offer last week, I was so looking forward to finally ditch the dealer and use Car-Tender for my Mercedes service needs, going forward. That excitement was very short lived when I included "A" service and a request to check for any brake work, I may need, when I bring my car in. I received a quote that was nearly 4 times as high as the dealer! Not only the VIP offer went out the window, they included services like replacing my rear windshield wiper that the car does not even have - this is after they checked my VIN! This may be minor but I expect more attention to detail, knowledge and integrity before extending trust. I see good reviews from those who've been there unfortunately my experience was different and I didn't get that far.

Hey Anthony, firstly I wanted to apologize for the miscommunication and confusion on my part. When you called about the VIP Oil Service offer, you mentioned that the vehicle was in need of an A Service. Without seeing your vehicle I put together an estimate so you would have an idea of costs for the service. I used the VIN of your vehicle to determine the possible parts that would be needed and I was trying to foresee any additional service items that would likely be needed during that visit to avoid any surprises. The parts diagram indicated a rear Wiper as a possibility, so I included it in the estimate. The exact parts and services that your vehicle would need would only be able to be determined after inspection of your vehicle, then we would go over all the information including an updated estimate. We strive very hard to provide quality auto repair, combined with stellar customer service. It seems I did not meet the mark this time around. The promotional VIP Offer is still available to you as stated. Reach out if you feel you would like to give us another shot. Thank you. - Paolo and the Car-Tender team.

- Car Tender
5

Hands down , 100% the best independent shop in Seattle for quality, integrity and timeliness. Car Tender is not just the best at fixing things that are broken now , they have the foresight to anticipate the things that may be a problem down the road. When you take your car to Car Tender it is repaired correctly to the highest standards, with a degree of professionalism that is unrivalled by any shop I have been to. The team has been working on my cars for 20+ years.

Hey Seb - Thank you for your feedback! We really appreciate it. I wanted to personally thank you for your trust with you and your wife's cars. Thank you! - Paolo and the Car-Tender team.

- Car Tender
5

been patronizing this business for. years and like the service I receive.

Mike - thank you so much for your input and feedback. It sure has been a long and fun road with you and your beautiful 5 series. I'm happy that we got the Washer Fluid issue sorted out! Reach out when you need us again. - Paolo and the CT Team.

- Car Tender
5

Thanks to Rob and the Mercedes specialists at Car Tender! We have been able to keep our car well maintained! We have always been satisfied with the quality of the work and customer service we have received from you! We are customers for life!

5

5

I have had my 2006 BMW 330i serviced at Car Tender several times both when they were located on Cap Hill and recently in their new convenient location in Shoreline. I have also had my car serviced at BMW Seattle. While both do good work and seem to be similarly priced for parts/services, the honest care, concern, listening and team of people who actually care about you and your car as much as you do, that sets them distinctively apart. They recently replaced a starter and rear brakes on my 330i. No free espresso or pastry in their waiting room but I'd trade that for knowing my money is funding these folks, good people.

5

Pleasant, knowledgeable, and efficient service. Great communication with timely updates. I wish they had a robust loaner car program… to encourage old Capitol Hill clients to continue this fine relationship!

5

I'm not one to leave reviews. However, Rob and his team at Car Tender deserve all the praise. Car tender is one of the most professional and helpful shops I have ever encountered. They genuinely care about helping you solve whatever issues you have with your car. Furthermore, they are honest and upfront about everything. My Audi's engine was heating up and needed to get fixed asap as it is my only car to commute to work to. I had the pleasure of working with Rob. Rob always went above and beyond, keeping constant communication about what needed to be done, kept me in the loop about every update he got. He even worked with my warranty company, which is challenging to deal with. I am delighted with the car tender. I have become a lifelong customer, and 1000% recommend car tender.