Overall I'm very happy with the outcomes I get from Car Tenders. I have a 40-year old car and David's expertise is critical to me after leaving Complete Automotive after many long years. However, there is clear room for improvement.
1. It is saddening that I get a survey for a < $100 oil change for our Miata but I do not get a survey for a $10,000 almost 4-month long servicing of my 1979 300D.
2. I was surprised by some costs on my last $10,000 service of my 300D. Surprises should never happen. I think the costs were reasonable but I want to know what something is going to cost before I agree to the work.
3. I have learned that I need to call Car Tenders twice daily (2 x per day) if I do not want delays in my repairs. I understand that it takes a long time to get some parts, but it should not take days to get responses, get estimates, get answers, etc. Furthermore, commitments around getting back to me are consistently missed. I end of upset with myself because "I know better" and I did not follow up every day. My last servicing (I believe Feb. 7th through approx. May 26th) likely could have been done in a lot shorter time if Car Tenders was more responsive/proactive and/or I remembered to follow up daily on status and next steps and then follow up on the status of those next steps daily. But, honestly, I hate having to do that. I know this looks poorly on one (wonderful and capable) person, but I wonder if Car Tenders is not under-staffed.
I have come to them with numerous problems with my old Prius and they are very helpful and honest with diagnosis. Honest and upfront with the cost, I feel like I can trust Car Tender to have my best interest at heart. Its great to have a 2 years guarentee on the work and parts! I am a Bar Tender and I can recoment Car Tender!
Car Tender was recommended by our Mechanic of 20 years when they were not able to solve a problem with our Mercedes ML-550. I really appreciate the fact that the Car Tender team took their time to truly diagnose the root of the problem, solve all aspects of that problem and then test it out overnight. They were methodical and didn't rush. I'm happy enough that I already dropped off another car (Mercedes S-class) and will soon be bringing in my mother-in-law's SL convertible. Great service at a reasonable price that was estimated and reviewed before any work took place.
Paolo is a top notch customer service rep and mechanic all in one. I appreciate the detailed report for my new vehicle inspection done on my Z4. I have a run down on what needs to be done and sequence to keep it in top shape for years to come. Thx - Max
great service as always!!
Found these guys while walking my dog. Wow talk about good old fashion service and attention to detail. I would recommend car tender to every one, especially any one I care about.
Great place to have your nice car worked on.
Great customer service and professionality
Great service as always. Explained our options and let us decide what to repair, when and how.
Excellent service! Great to have an honest mechanic in the neighborhood. After a botched oil change at Jiffy Lube, the crew at Car Tender replaced our oil filter housing and while they had our car we asked them to assess whether or not they thought we should repair our aging clutch. After John and the team checked out our car he recommended that we wait. He could’ve encouraged us to do the expensive repair but instead gave us an honest answer that he’d give a friend or family member.