Great customer service
Better than going to the dealer.... The staff are friendly, they're on time and communicate what's going on.
I've always got great service from Patrick. This time Eric really helped me out in a jam. They were booked out for two weeks but because my car was undrivable they worked me in and got me back driving in 24 hours. Great service and customer care.
Friendly, knowledgeable staff. Fair pricing and quick service. Thank you!
I've always gotten great service here. Recently I brought my car in because it was undrivable. They were booked out for two weeks, but still squeezed me in and got me back on the road in 24 hours with the car washed. The work they have done has always been reliable.
This was my first service appointment. Super nice guys! Very knowledgeable and good to work with. Everyone took the time to explain what was going on with my car, various options, pricing (except for the custom work), etc.
I even really appreciated that they washed my car after being there for a week (albeit there were suds in the trunk when I opened it). But at least it was clean! I will definitely use them again.
I have an '06 BMW 330i which required an electric water pump and thermostat replacement. I had phoned BMW Seattle the over the phone estimate was $1600, but absolutely no explanation of the part, why its electric, what might have caused the failure, etc. I was particularly impressed by the way Patrick took the time to explain how it all worked, why it was so important for a driver to pull over when you get the hot-temperature indicator on your dash, a true personalized experience and provided a written quote. That's makes all the difference - and I understand how this unique cooling system works, that is valuable to me.
Prompt. Friendly. Would do business with again.
I always get good follow up and communication while my car is being serviced or repaired, which I really appreciate. great service mangers and I feel like they have my best interests long term in mind.