I have an '06 BMW 330i which required an electric water pump and thermostat replacement. I had phoned BMW Seattle the over the phone estimate was $1600, but absolutely no explanation of the part, why its electric, what might have caused the failure, etc. I was particularly impressed by the way Patrick took the time to explain how it all worked, why it was so important for a driver to pull over when you get the hot-temperature indicator on your dash, a true personalized experience and provided a written quote. That's makes all the difference - and I understand how this unique cooling system works, that is valuable to me.
Prompt. Friendly. Would do business with again.
I always get good follow up and communication while my car is being serviced or repaired, which I really appreciate. great service mangers and I feel like they have my best interests long term in mind.
I really like Car Tender overall. Unfortunately, my trunk does not work properly. I took it in, paid for an inspection, was told it didn't malfunction, took the car home and it has consistently not worked properly every time I have had to use the trunk. I will be taking my car in again for a scheduled different repair, so I will be sure to demonstrate my trunk's consistent malfunction when I return.
Great ongoing service for my various cars over the past decade. This week, I got the all-clear to take my ride to a performance driving track, along with personalized tips for getting the most out of my class. Great team overall, and always exceptional work with a smile.
you did a very thorough investigation and solved the problems.
Helpful, personable employees who do great work. I went in to get a tail light replaced and they did it quickly and well. I'll definitely be back for any and all future car issues.
Not only did I get an oil change but my car was washed and vacuumed... spotless. Great service, attentive and personable. Thanks Car Tender! You will be seeing me again.
Took great care of my car and even cleaned it inside and out along with fixing it. I appreciated that Patrick was so pleasant and courteous about explaining the process along the way.